Shipping policy
Shipping and delivery
Where we ship
Levano ships to addresses in the United States, the United Kingdom, Australia, Canada and New Zealand. We are operated from Germany and orders are dispatched from an international fulfilment network.
Processing
Orders are picked and dispatched within 1–2 business days. During busy periods this can stretch to 3–5 business days; if it does, we tell you.
Delivery times
Average transit time after dispatch:
- United States: 5–12 business days
- United Kingdom: 6–12 business days
- Australia, Canada and New Zealand: 7–15 business days
Deliveries to remote areas can take longer. These are estimates based on how our carriers normally perform, not guarantees.
If your order has not arrived within 20 business days of dispatch, email support@trylevano.com and we will either trace it or replace it.
Shipping costs
Free standard shipping on all orders over $75. Below that, a flat rate is added at checkout and shown before you confirm. All prices are in US dollars. The price you see is the price you pay — no tax or fees are added at checkout.
Customs and import charges
Orders are shipped from an international fulfilment network. Depending on where you live, your parcel may attract import duties or taxes that we cannot collect at checkout. If that happens on your order, contact us at support@trylevano.com before you pay anything and we will work it out with you.
Who carries the risk
The goods are our responsibility until they are physically delivered to you. If a parcel is lost, stolen or damaged before it reaches you, that is ours to put right — we replace it or refund you in full. You do not have to chase the carrier yourself, and you do not lose that right because tracking says “delivered”.
If tracking shows your parcel as delivered but you do not have it, please check with neighbours and any safe place the courier may have used, then tell us. We take it from there.
Tracking
You get a tracking number by email as soon as your order is dispatched. You can also follow it on our Track Your Order page. Items may occasionally arrive in more than one parcel.
Damaged or wrong items
If something arrives damaged or is not what you ordered, email support@trylevano.com with your order number and a photo. We replace it or refund you in full, and we pay the return postage. There is no deadline for telling us beyond the rights the law gives you.
Wrong address
If you notice a mistake in your delivery address, email us straight away. We can change it before dispatch. Once a parcel is with the carrier, an address change is usually no longer possible.
Cancelling an order
If your order has not been dispatched, email support@trylevano.com and we cancel it and refund you in full. We do not charge a cancellation or handling fee.
Your rights
Nothing on this page removes or reduces any consumer right you have under the law of your country. If you live in the United Kingdom, see Your right to cancel.
Questions
support@trylevano.com — we answer within 24 hours, seven days a week.