Shipping policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1–2 business days of processing and production time for your order to ship out.

During promotional or high-demand periods, processing time may take 3–5 business days.

HOW LONG IS THE SHIPPING TIME?

Average transit times:

United States: 5–12 business days
United Kingdom: 6–12 business days
International: 7–15 business days

Please note that shipments to remote areas may take longer. In such cases, delivery may take up to 30 days.

Delivery times are estimates and may vary depending on external factors such as weather conditions, holidays, customs processing, or carrier delays.

SHIPPING & DELIVERY RESPONSIBILITY

Levano works with trusted shipping partners to deliver your order as efficiently as possible.

Once your package has been handed over to the shipping carrier, the carrier becomes responsible for the delivery process. However, if you experience any issues, you are always welcome to contact us and we will do our best to assist you.

For delivery-related issues, we recommend contacting the shipping carrier directly, as they have the most accurate and up-to-date information. Our support team remains available to help where possible.

TRACKING INFORMATION

Tracking information will be provided once your order has been shipped.

Orders may be shipped from our international fulfillment network to ensure availability and efficient delivery.

You can track your order anytime via our Track Your Order page.

DELIVERY CONFIRMATION

If tracking information shows that your package was delivered, but you have not received it, we recommend:

Checking with neighbors or nearby households
Asking family members, roommates, or property managers
Checking your mailbox, front desk, or apartment office

Once a package is marked as delivered by the carrier, it is considered successfully delivered to the address provided at checkout.

If you are unable to locate your package, please contact the shipping carrier directly to initiate an investigation. We will assist where possible.

SHIPPING DELAYS

While most orders arrive within the estimated timeframe, delays may occur due to factors outside our control.

Shipping delays alone do not qualify for refunds or cancellations once an order has been processed and shipped.

If your order is significantly delayed, please contact us and we will review the situation and assist where possible.

INCORRECT SHIPPING ADDRESS

If you entered an incorrect shipping address, please contact us immediately:

https://www.trylevano.com/pages/contact

Requests made shortly after placing the order may be accommodated. Once processing or shipping has begun, changes may no longer be possible.

ORDER CANCELLATIONS

Due to fast processing times, cancellations are generally not possible.

Cancellation requests made within 24 hours of purchase may be accommodated.

A small cancellation fee may apply to cover non-refundable payment processing costs.

ORDER CHANGES

Order changes (items, sizes, colors) are generally not possible after placement.

Requests made within 24 hours may be accommodated. After that, changes may no longer be possible.

DAMAGED ITEMS

If your item arrives damaged, please contact us with:

Your order number
A clear photo of the damaged item

Once verified, we will send a replacement at no additional cost.

INTERNATIONAL SHIPPING

Customers ordering from outside the United States may be subject to customs duties, taxes, or import fees imposed by their local authorities.

These charges are the responsibility of the customer.

Customs processing times and regulations may cause additional delays that are outside of our control.

ORDER VERIFICATION (FRAUD PREVENTION)

To ensure a secure shopping experience, some orders may require additional verification.

This may occur in cases such as:

Unusual order size
Payment discrepancies
Inconsistent shipping information

If verification is required, we may contact you via email or SMS. Orders will be processed once verification is completed.

FINAL NOTE

We are committed to providing a smooth and reliable shipping experience. If you have any questions or concerns, please don’t hesitate to contact our support team: